Frequently Asked Questions
Do you do take custom orders?
I'm afraid I don't anymore. All of my original pieces are sold on a first come first served basis. Please follow me on social media Instagram, Facebook or my blog to see latest works. New pieces are always shared beforehand and often time and details of shop update will be announced before they are added for sale.
I do not have a Paypal account , can I still buy?
The shop is currently set up to accept Paypal payments only (over time this will change) However you do not need a Paypal account to use Paypal, you can pay using your credit or debit card through them also. If you still don't want to use Paypal then our Etsy store takes many other forms of payment.
How do I care for my print and how should I frame it?
The paper and ink that we use for our prints means that the print is fade resistant for over 50 years. To enable this and keep your print in pristine condition, we recommend them to be mounted/matted and framed behind glass, kept away from damp, excess heat and direct sunlight.
How do I care for my wooden hanger? Can I put it in my child's nursery?
All wooden hangers sold here are for indoor use only.
Wooden items are decorative art only and not toys. If you purchase one to hang in a child's room, please be aware that they contain small parts that could be pulled off ie: beads, bells etc
To look after your hanging original artwork I would suggest gently dusting regularly with a feather duster or gently wiping with a soft cloth. Hangers are all varnished but not recommended for outdoor use.
How eco friendly is Moonlight and Hares?
We are constantly striving to improve our impact on the planet.
All prints come packaged in biodegradable cellophane sleeves made of vegetable starch. Cards are sent mostly naked, but sometimes they may also be packaged in a biodegradable sleeve too.
All items are sent in cardboard pip boxes or board backed envelopes using paper parcel tape. Sometimes we may use 're-used' plastic bubble wrap on delicate original art items, but we do not buy it in specifically to pack our items. Many of the notebooks are made of recycled card and paper and we hope to move the greeting cards over to this too as and when old card stock sell out.
Wooden hangers are made of wood which has the FSC mark and 90% of the hangings attached to them are up-recycled bits found out and about whilst browsing in charity shops car boot sales etc. The string used on hangers is normally hemp or other natural fibres.
We recycle all our printer cartridges.
Licensing and Illustration work
I occasionally license images for illustration use. If you are interested in a particular work for your project then please get in touch using the the form on the contact page. Although in recent years I made the decision to concentrate on my own work I am still open to some Illustration commissions and am always happy to consider them. If you think yours is the job to entice me to get my paint brushes out, then do please get in touch!
If you are interested in stocking Moonlight and Hares products (currently limited to cards only) in your 'bricks and mortar' shop (we do not sell to other online shops) please message and we will add you to our list. We are currently trying to set up a new easier way of selling wholesale, so at the moment it is temporarily on hold.
For USA shops, some cards are available wholesale from Masalacards.com under The 'Firefly range'
Answer to your question not here?
For more FAQ's concerning orders, please click on the shop policies button via the shop menu.